Our implementation services begin with a coordinated solution design aimed at enhancing usability, stability, user experience, scalability, and overall automation. The solution design document serves as the cornerstone of our implementation approach.
Improperly designed implementation projects can lead to delayed timelines, budget overruns, and unforeseen risks. Accountability is crucial to the successful delivery of any implementation project.
Each implementation has its own unique appeal and significance, and it is our responsibility to preserve the distinct charm of every project. With this in mind, we have thoughtfully dedicated our implementation services to two key categories, each reflecting their importance.
A Greenfield project marks a fresh start, where everything is built from the ground up. This involves replacing existing systems and tools, facilitating the exchange of information across multiple platforms, and establishing both unilateral and bilateral integrations. It also requires the creation of a new platform, driving cultural change across business units within the organization. The project demands significant time and commitment from client stakeholders, including the business team, project team, support operations, and other related departments.
At ICONROUTE Solutions Pvt Ltd, we have carefully designed our Greenfield deployment framework to strike the perfect balance between agile and traditional waterfall methodologies. This approach provides ample flexibility for configuration and integration, ensuring we meet the client's business needs while adhering to best practices and leveraging the ideal blend of technology. Our Business Analysts guide the process, aligning it with the client’s objectives within the defined framework.
"Every perfection has room for improvement." – Ty Warner.
Brownfield deployments focus on enhancing existing platforms by integrating them with newer systems and enabling communication between the two.
Drawing from our extensive experience in both IT and non-IT service management, we assist our clients in optimizing and expanding these established pathways. Our approach includes, but is not limited to:
By following ITSM best practices, we carefully manage the migration of data from legacy applications that contain crucial information for your digital transformation efforts. Based on our experience, this important historical data is primarily used for generating reports and accessing past records, including resolutions and asset information.
Transformation must be purpose-driven to drive meaningful improvements in outcomes. At ICONROUTE Solutions Pvt Ltd, we have the team, mindset, and expertise to digitally transform the work environments of business function leaders.
At ICONROUTE Solutions Pvt Ltd, we are a team of specialized professionals dedicated to assisting our clients in achieving their digital transformation goals. Our bespoke Consulting Services are crafted to empower our clients' teams by providing them with ITSM and associated tools essential for success. We ensure that their journey towards digitization maximizes ITSM and relevant tool investments, setting them on a robust path to success.
ICONROUTE Solutions Pvt Ltd assessment is centered on aligning our clients' strategy and priorities with their budget, scope, and timeline. We go the extra mile to provide clear guidance on the time and financial investment needed to achieve their goals. Our solutions are carefully designed to match our clients' business ambitions.
Following the assessment of the existing IT ecosystem and associated tool investments, our Solutions Advisory team creates a detailed blueprint outlining key events and milestones. This roadmap highlights both short-term quick wins and longer-term, often multi-year initiatives required to realize the solution vision. The roadmap is designed to align cross-functional business teams toward a unified set of deliverables over time.
At ICONROUTE Solutions Pvt Ltd, we will guide you in planning the optimal combination of teams, processes, procedures, and technology to effectively meet your business needs across various functions, including IT, HR, Customer Service, Facilities, Security, and Project Management.
With managed services, we focus on addressing our clients' consulting and technical needs, which may encompass platform support, advisory, implementation, and ongoing assistance.
DesignDeploy
Manage
Operate
OptimizeGovernThis phase involves working closely with the client team to prioritize tasks. The result is a consolidated list of success criteria and associated risks, along with a clear mitigation plan.
This is a critical and pivotal step in the digitization process. The tool is configured, integrated, and automated workflows are designed. Business requirements are translated into visual representations through detailed reports, while historical data is analyzed using graphs, pie charts, tables, scatter charts, and more. Dynamic dashboards are employed to provide real-time monitoring of system activities.
Our team excels in the art of troubleshooting.