Our ITSM services include Greenfield implementation of ServiceNow, migrating your legacy ITSM application to ServiceNow, consolidating multiple ServiceNow instances into a single instance, and upgrading your existing ServiceNow instance.
These are some of the limitations of legacy ITSM applications that may prompt you to migrate to a more advanced platform like ServiceNow.
Consolidating multiple instances typically occurs as a result of mergers and acquisitions, where one instance takes precedence over the other. After the merger of two companies, ServiceNow end users from both sides require access to the merged entity's resources, such as applications, facilities, and data centers. Here are some key considerations to assess before consolidating instances:
The ServiceNow upgrade process follows a biannual schedule, allowing you to update your instance to the latest version. Regular upgrades ensure you benefit from new features, improved platform stability, and enhanced security. Before initiating the upgrade, we carefully consider the following factors:
Our ITBM services include fresh implementation of servicenow ITBM module and migration of existing project management tool like ms office, jira or opensource on to servicenow. IT business management makes it easy to analyze critical business needs, allocate the right set of resources, and evaluate the value of your portfolio of projects. It also helps you deliver your projects effectively. ITBM helps you to align your it investment and work with your organization's goals for improved outcomes and act more promptly to any change.
Our HRSD (Human Resource Service Delivery) module in ServiceNow automates routine HR tasks and activities, delivering seamless services to employees. It offers a comprehensive portfolio of solutions designed to support employees effectively. Our HR services assist clients in fostering a positive business culture, enhancing employee engagement, and boosting productivity. Serving as a bridge between employees and the organization, it strengthens overall workforce management.
Field Service Management (FSM) involves deploying the right person with the necessary skills, tools, and parts to the right location at the right time, ensuring efficiency and sustainability while meeting customer demands, minimizing risk and costs, and prioritizing the well-being of field staff. Our experience shows that implementing FSM using ServiceNow as a digital platform consistently delivers a positive return on investment within the first year.
However, it is crucial for the team to address both service requests. FSM is not only about repairs but also involves inspecting, installing, maintaining, and replacing equipment.